Services

All of BBG's staff members are involved in service.

At BBG, we are designers, developers, technicians or tool-makers and mechanical engineers – but at the same time all of us are members of our customer service, too. Comprehensive services all around our products make a major contribution to ensuring that are customers come back to us and stay loyal.

We are a well-coordinated team that helps you per tele support and offers on-site support worldwide. Together we make sure that your molds, machinery and lines work smoothly around the clock and maintain their value as long as possible. We show you how your production line can be made even more efficient and assist you if your machines must be relocated, modified or expanded. If you would like to update your machines or are looking for or would like to sell used machines, we will also be happy to support you.

We are there, whenever you need us

Assembly and commissioning

We ensure a smooth start of production

As a single-source supplier of production lines, we offer comprehensive service the world over to ensure that your series production can start on time and without any problems at the site chosen by you. We provide safe and expedient transport, fast set-up and the rapid commissioning of the machinery and equipment developed by us. Of course we train your staff members at the respective site and adjust all parameters so as to permit the SOP without delay. With our solutions, we make a contribution to your smooth start of production. Please contact your personal liaison or turn directly to our service team if you would like to have more detailed information on the assembly and commissioning of our products and equipment.

Modifications and add-ons

Upgrade your equipment for new tasks

If you are a successful company and wish to expand your operations or change your product portfolio, we will be pleased to support you in expanding and supplying add-ons to your existing machinery and equipment. Being a polyurethane specialist and an expert for the finishing of glass with plastics, we know all the suppliers in the industry and their products. We will be pleased to support in the integration, modification and expansion of your machines and equipment – irrespective of the supplier – and offer comprehensive help right through to the successful ramp-up of your SOP. Everything starts with our new requests in terms of production and ends with our turn-key solution. Please contact your personal liaison or turn directly to our service team if you would like to have more detailed information on how to modify and expand production lines.

Relocation

We take care of relocating your machinery and equipment.

Are you planning to relocate your production lines and would you like to ensure that your machines are transported fast and safely to their new location and can be used there without any limitations? Our expert technicians will be happy to assist you in this effort. They take care of planning the project and of dismantling the machines at the original site, of the safe transport to the new site, and will assemble and adjust your production lines so as to facilitate production just like before. Please contact your personal liaison or turn directly to our service team if you would like to have more detailed information on relocation.

Maintenance

If there are problems, we solve them

Our molds, machines and equipment are produced in accordance with the most stringent quality standards and will facilitate smooth operation over a very long period of time. Regular maintenance helps to detect and repair any signs of wear and tear early on. Nevertheless it is calming for you to know that our service technicians will be at your site to help you within a very short timeframe. This applies of course worldwide. We know that production standstill is costly. Our service staff is therefore composed of experienced professionals, who are quick to troubleshoot and repair defects in complex production processes. Thanks to remote diagnosis and tele-support, problems can often be resolved faster than you might have thought.


In case of an emergency, please call your personal liaison or contact our service team directly.

Maintenance contracts

Keep your machines and equipment in good shape

Machines and equipment are expensive capital goods that are meant to work without any problems as long as possible. Although we pay attention to a long service life and small maintenance requirements as early as during the development of our products, we recommend regular preventive inspections. Regular maintenance by our service technicians will protect you against any undesired surprises and will maintain the value and the productivity of your molds, machines and equipment.

We will be pleased to train also your staff so that they can take over the requisite maintenance on your BBG machines and equipment themselves.

Please contact your personal liaison or turn directly to our service team if you would like to have more detailed information on maintenance.

Used machinery

Reliable used machinery from BBG

For some applications, used machines are entirely sufficient. It is, however, important to ensure that the used machine is reliable and corresponds to the state of the art. Used machines are put through thorough tests by BBG and are given a complete overhaul. If the mold carrier system you desire is not available, simply let us run a search, and we will contact you as soon as we have identified the right machine. Of course we also take care of the transport and the installation of your new "used" machine.

Also if you would like to sell a mold carrier system, we will be pleased to help you out with our large number of contacts and our service. We grade your machines, give you an estimated selling price, suggest measures to update the machines and will also be pleased upgrade your machinery for you. And once we have identified a buyer for you, we dismantle your installation, transport it to the new owner and set it up again.
Please contact your personal liaison or turn directly to our service team if you are looking for a used machine or would like to sell one.

Remote diagnosis

We are right there when the going gets tough

Since we are aware of the fact that our machines and equipment are used the world over, we pay attention as early as during the development stage to ensuring that our technicians based at Mindelheim/Germany have access to all control functions per remote diagnosis and tele-support. Around the clock. We use a simple on-line connection to troubleshoot and analyse a disruption or fault in the processes and features of your BBG machines. Frequently, problems can be resolved in this way, or we can help you to remedy the situation yourselves.

And in the rare occasion that a problem cannot be resolved from Mindelheim, then a service technician will be ready to travel to your plant and remedy the fault at your site.

In case of an emergency, please call your personal liaison or contact our service team directly.

General overhaul

Refurbish old machines with state-of-the-art features and efficient technology

The German manufacturer of machinery and systems also enjoys a very good reputation because their products are particularly reliable and rank at the top internationally in terms of engineering. From time to time, older machines simply require an overhaul to be updated to state-of-the-art technology. Irrespective of whether you refer to this as being a machine upgrade, general overhaul, a "turn old into new" effort or retrofit, we are your partner when it comes to retrofitting your mold-carrier systems with new features and up-to-date efficient technology.

Please contact your personal liaison or turn directly to our service team if you would like to have more detailed information on machinery retrofits.